Privacy Policy

This Privacy Policy applies to information collected through the Casino Lab website, player account services, customer support channels and related online features. It is intended to give you a practical overview of how personal information may be handled when you browse the site, create or use an account, make a payment, play games, contact support or otherwise interact with Casino Lab.

Personal information means information that identifies you or could reasonably be connected with you. The information handled will depend on how you use the site and the services available to you. You may not need to provide every type of information described here, but some information may be required before an account can be opened, verified or used.

Casino Lab may update this Privacy Policy from time to time to reflect changes to the website, services, technology or privacy practices. The latest version published on the site will apply from the date it is made available. You should review this page occasionally so that you remain familiar with how information may be handled.

Our approach to privacy

Information is collected and used only for reasonable business, operational, security, support and compliance purposes connected with providing an online casino service. Casino Lab aims to collect information that is relevant to those purposes, keep it accurate where possible and take appropriate steps to protect it from unauthorised access, misuse, loss or disclosure.

Casino Lab may use personal information for purposes connected with operating and improving the website and providing account services. These purposes can include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing games, website features, account tools and customer support.
• Confirming identity, age, account ownership and the accuracy of account information.
• Carrying out security, anti-fraud, anti-money-laundering and other risk checks where required for an online gambling service.
• Detecting, investigating and preventing suspicious activity, unauthorised access, payment abuse, technical misuse and breaches of site rules.
• Meeting legal, regulatory, court, tax, accounting and other formal obligations that apply to the service.
• Managing safer gambling requests, account restrictions and responsible play support where relevant.
• Monitoring website performance, fixing errors, improving usability and developing services.
• Sending service messages, including account notices, security alerts, transaction information and updates that are necessary for operating the account.
• Sending promotional or marketing communications where permitted and where you have provided consent or another valid basis applies.

Where marketing consent is required, you can choose whether to receive promotional communications. You can withdraw that consent at any time using the unsubscribe option in a message or by contacting support@labcasino.wtf. Stopping marketing messages will not normally stop essential service communications, such as security notices, account information or transaction updates.

Information may also be used to create aggregated or de-identified statistics. These statistics may help Casino Lab understand general usage, improve site performance and plan services without being used to identify an individual player. Personal information will not be used for a purpose that is unrelated to the reason it was collected unless the use is permitted or required.

Sharing information with service providers

Casino Lab may share relevant information with trusted providers that support the website and its operations. These providers may assist with hosting, technology, payment processing, identity and verification checks, fraud prevention, security, customer support, communications, analytics and professional services. They should receive only the information reasonably needed for the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, Casino Lab or other people, to investigate suspected unlawful or fraudulent activity, to enforce applicable terms, or to comply with a valid legal or official request. Casino Lab does not sell personal information as a general business practice.

Cookies are small files or similar technologies placed on your device when you visit a website. Casino Lab may use cookies to keep the site functioning, remember selected preferences, support account and security features, understand how visitors use the site and improve performance. Some cookies may be provided by service providers that help operate analytics, communications or other website features.

Essential cookies may be needed for functions such as navigation, secure login, session management and account activity. Other cookies may help remember settings or provide information about website usage. Where consent is required for optional cookies, the available controls may allow you to accept, refuse or change those choices.

You can also manage or remove cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored. If you block essential cookies, some account, security or website functions may not work correctly. Browser settings can vary, so refer to the help options for the browser and device you use.

Your privacy rights

Depending on your circumstances and the rules that apply, you may have rights relating to the personal information held about you. These may include asking for access to your information, requesting that inaccurate or incomplete information is corrected, asking for information to be deleted where there is no continuing reason to retain it, and withdrawing consent to marketing communications.

To exercise these rights, ask a question about this Privacy Policy or make a data request, contact support@labcasino.wtf. Please explain what you are requesting and provide enough information for the relevant account or records to be identified. Casino Lab may ask for reasonable information to verify your identity before responding, particularly where the request involves account, identity or payment information.

• Access: ask for a copy of personal information held about you, subject to applicable restrictions.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer needed and there is no legal or other valid reason to keep it.
• Marketing consent: withdraw consent to promotional messages by contacting support@labcasino.wtf or using the unsubscribe option provided in a marketing message.

Some requests may be limited where providing information would affect another person's privacy, reveal confidential security information, interfere with fraud prevention or investigation, or conflict with a requirement to retain records. If information must be kept, Casino Lab may explain that it cannot be deleted immediately and may limit how it is used where appropriate.

If you have concerns about the way your information has been handled, contact support@labcasino.wtf so the matter can be reviewed. Casino Lab aims to handle privacy enquiries fairly, carefully and within a reasonable timeframe.