Casino Lab Terms & Conditions

These Terms & Conditions explain the rules that apply when you access the Casino Lab website, create or use an account, and use any gambling services made available through the platform. Please read them carefully before playing. By accessing Casino Lab, you acknowledge that you understand and accept these terms, together with any additional terms shown for particular products, promotions or services.

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Casino Lab. They apply to your use of the website, your account, and any games, payment facilities, promotional features or other services made available through Casino Lab. Additional rules may apply to specific games or promotions. Those rules will be displayed or made available before you take part and should be read together with these terms.

Review contents

1. General terms and acceptance 2. Accounts, eligibility and verification 3. Deposits, play, withdrawals and promotions 4. Responsible use, prohibited conduct and legal information

If you do not agree with these terms, you must not access the website, open an account or use the services. You should also review the Privacy Policy and any responsible gambling information provided on the website. If there is a conflict between these terms and a specific promotion or product rule, the specific rule will generally apply to that promotion or product, unless stated otherwise.

Casino Lab may update these terms from time to time. Changes may be made to reflect changes in law, technology, services, security requirements or business operations. The latest version will be published on the website. Your continued use of the services after an updated version is published may indicate acceptance of the revised terms, so you should check this page regularly.

Your responsibility to comply

You must use Casino Lab only for lawful purposes and in accordance with these terms.
You must provide information that is accurate, current and complete when requested.
You must read the rules and conditions that apply to each game, promotion or service before using it.
You must comply with all laws and restrictions that apply to you in the place where you live or access the website.
You must not allow another person to use your account or use another person’s account.

Access to Casino Lab may not be available in every location. You are responsible for checking whether online gambling is permitted where you are located. Casino Lab may restrict, suspend or refuse access where legal, regulatory, operational or security requirements require it. Nothing on the website should be treated as legal advice.

2. Accounts, eligibility and verification

To use certain services, you may need to create a personal account. You must meet all applicable eligibility requirements before opening or using an account. These requirements may include being of legal gambling age, being physically located in an area where the relevant service is available, and having the legal capacity to enter into an agreement.

You must not create an account if you are subject to a gambling exclusion, restriction or prohibition that prevents you from using the service. You must also not create an account on behalf of another person, for the benefit of another person, or with the intention of concealing your identity or location.

Account information and security

You are responsible for keeping your account details, passwords and authentication information confidential. You should use a strong, unique password and take reasonable steps to prevent unauthorised access. If you believe that someone has accessed your account, or that your login information has been lost or compromised, you should stop using the account and notify Casino Lab through the available support channel as soon as possible.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised use and the circumstances show that you took reasonable care to protect your account. Casino Lab may ask you to confirm your identity, age, address, payment ownership or other information before allowing access to certain services or transactions.

Verification and account restrictions

Verification checks may be required when you open an account, make a transaction, request a withdrawal, use a promotion or at any other time. You must provide documents or information that are genuine, readable and relevant to the requested check. If information cannot be verified, is incomplete, appears misleading or does not match your account details, Casino Lab may delay, restrict or refuse a transaction or suspend the account while the matter is reviewed.

Casino Lab may close or suspend an account where there is a suspected breach of these terms, unlawful activity, fraud, payment misuse, identity concerns, technical abuse, responsible gambling concern or a legal or regulatory reason. Where permitted, you may be told the reason for an action. Some information may not be disclosed where doing so could compromise security, an investigation or a legal obligation.

3. Deposits, play, withdrawals and promotions

You may only use payment methods that are available through Casino Lab and that belong to you or that you are authorised to use. You must not use a payment method belonging to another person without proper permission. Casino Lab may require confirmation of payment ownership before accepting deposits or processing withdrawals.

You should deposit only money that you can afford to lose. A deposit is not a loan, investment or guarantee of winnings. Gambling outcomes are uncertain, and previous results do not predict future results. You should set a budget before playing and stop when that budget has been reached.

Transactions and withdrawals

Available payment methods, processing requirements, transaction limits and any applicable charges will be shown through the website or during the relevant transaction. Processing may depend on verification, payment providers, banking systems, technical checks, responsible gambling controls and other factors outside Casino Lab’s direct control. You should review the information displayed before confirming a transaction.

Casino Lab may return funds to the original payment method where appropriate, or use another verified method where this is permitted and necessary. A withdrawal may be reviewed before it is completed. If a transaction is reversed, rejected or identified as unauthorised, you may be responsible for any resulting amount properly due under these terms.

Games, results and technical issues

Games must be played according to their displayed rules. The result recorded by the relevant game and platform systems will generally be treated as the official result, subject to correction of a clear technical or administrative error. If a game is interrupted, incorrectly settled or affected by a material malfunction, Casino Lab may review the relevant activity and take reasonable corrective action.

You must not exploit a software error, pricing error, displayed mistake or technical weakness. If you identify a possible error, stop using the affected feature and report it through the available support channel. Casino Lab may void or correct activity that resulted from an obvious error, malfunction, fraud or prohibited conduct, where permitted by law.

Bonuses and promotions

Promotions are subject to their own terms, including eligibility requirements, participation steps, expiry arrangements, playthrough conditions, maximum or minimum requirements and any restrictions on games or payment methods. Those terms will be provided with the relevant offer. You should not participate unless you understand the conditions that apply.

Unless the relevant promotion states otherwise, a promotion may be limited to one offer per person, household, device, payment method or other identifiable group. Casino Lab may withdraw or amend a promotion where there is an error, abuse, suspected manipulation, technical issue or legal requirement. Promotional benefits may be removed if they were obtained through prohibited or misleading activity.

4. Responsible use, prohibited conduct and legal information

Responsible gambling

Casino Lab supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial difficulties. If gambling is no longer enjoyable or begins to affect your finances, relationships, work or wellbeing, you should stop and seek appropriate support.

Tools or controls may be available to help you manage your play, such as deposit limits, time reminders, breaks, account restrictions or self-exclusion. Availability and operation may vary. Requests for a break or self-exclusion should be made through the available support process, and you should not attempt to create another account while a restriction applies.

If you are concerned about your gambling, consider speaking with a qualified health professional or an independent gambling support service in your area. Casino Lab cannot assess your personal circumstances or provide financial, medical or legal advice.

Prohibited conduct

Using false, stolen or misleading identity or payment information.
Opening or controlling multiple accounts where this is not permitted.
Colluding with other players or attempting to manipulate game outcomes.
Using automated software, bots, scripts, scraping tools or other unauthorised technology.
Exploiting errors, vulnerabilities, bonus rules or payment processes.
Attempting to bypass location, identity, age, account or responsible gambling controls.
Using the website to conduct fraud, money laundering, harassment or any other unlawful activity.
Interfering with the website, games, servers, security systems or the experience of other users.

If Casino Lab reasonably believes that prohibited conduct has occurred, it may investigate, suspend an account, cancel affected activity, withhold or recover amounts, restrict access, or take other action permitted by law. These measures may apply while an investigation is continuing and may be taken without prior notice where urgent action is necessary.

Website content, privacy and liability

The website and its content are provided for general information and service use. Casino Lab aims to keep information accurate and available, but uninterrupted access, error-free operation or continuous availability cannot be guaranteed. Maintenance, outages, communication failures, security events and circumstances outside reasonable control may affect the service.

You must use the website at your own risk and keep your device, software and internet connection secure. Casino Lab is not responsible for loss caused by your failure to protect account credentials, use compatible equipment or follow security instructions. To the extent permitted by applicable law, liability may be limited for indirect, incidental or consequential loss arising from use of the website or services.

Personal information is handled in accordance with the Casino Lab Privacy Policy. By using the website, you acknowledge that information may be collected, used, stored and disclosed as described in that policy and as otherwise permitted or required by law. You should read the Privacy Policy before creating an account.

Governing law and questions

These terms are intended to operate subject to the applicable laws and consumer protections that apply to you. Nothing in these terms removes or limits a right that cannot lawfully be excluded. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted.

If you have a question about these terms, your account or a transaction, please use the support or contact function made available on the Casino Lab website. Include enough information for your request to be reviewed, but do not send passwords or unnecessary sensitive information. We may ask for additional information to confirm your identity before discussing account matters.